We process all orders within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location. Once your order ships, you will receive an email with your tracking number. If you need to make changes to your address, please contact us as soon as possible.

We want you to be fully satisfied with your purchase. If you receive a damaged, incorrect, or defective item, please contact us within 7 days. Returns and exchanges must be in their original condition. We will guide you through the process and provide a return label when applicable.

After placing your order, you will receive a confirmation email. Once the package ships, a tracking link will be sent to your email so you can monitor your delivery in real time. If your tracking hasn’t updated for more than 48 hours, feel free to reach out to our support team.

Our products are designed for long-lasting performance. For best results, hand wash or machine wash on a gentle cycle using cold water. Avoid bleach and high heat. Air dry whenever possible to preserve the material quality and texture.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay. Your payment information is encrypted and protected. If you notice any billing issues or need help with a failed payment, please contact support.

All Luroon products come with a quality guarantee. If you experience any manufacturing defects within 30 days of delivery, we will replace the item free of charge. Please provide photos and your order number for faster assistance.